Refund Policy

ParcelClaim sells instant digital document-generation products. This includes the original personalised parcel claim/refund letter and the optional ParcelClaim Claim Pack. The Claim Pack is a separate one-time purchase for the same case. Once payment is verified and the relevant product is unlocked, generated, copied or downloaded, the digital content is supplied immediately.

Digital content and cancellation rights

Before purchasing either the original ParcelClaim letter or the optional Claim Pack, you are asked to agree to immediate supply of the relevant digital content and acknowledge the effect this has on cancellation rights once supply begins.

For that reason, we do not usually offer refunds once the purchased digital content has been supplied, unlocked, generated, copied, or downloaded, except where the law requires otherwise.

Technical problems

If you pay but cannot access, generate, copy, or download the original letter or Claim Pack because of a technical fault, email us at info@parcelclaim.co.uk within 7 days of purchase.

If we can verify the issue, we will either help you access the purchased digital content, regenerate it, or provide a refund where appropriate.

Duplicate payments

If you accidentally pay twice for the same original letter or the same Claim Pack, contact us at info@parcelclaim.co.uk. Where we can verify a duplicate payment, we will refund the duplicate charge.

No guaranteed outcome

ParcelClaim provides self-help template letters and document generation only. We do not guarantee that a retailer, seller, courier, payment provider, or court will accept your claim or provide compensation.

Contact

For refund queries, email info@parcelclaim.co.uk.

Last updated: 12 September 2026