Your ParcelClaim case
Your original £2.99 letter stays available here. The optional Claim Pack is a separate one-time £2.99 upgrade for this same case.
Case summary
These are the details used for your original paid letter.
Your refund / claim letter
This is the same letter you already paid for. The Claim Pack does not alter it.
What to do with your original letter
Send it to the retailer, platform or courier named in your case.
Save the order, tracking, photographs and replies that relate to your case.
If they refuse, redirect you, rely on delivery evidence or do not reply, the Claim Pack can generate the matching follow-up.
ParcelClaim provides self-help document generation and general information, not legal advice. Always check that generated wording accurately reflects what happened before sending it. Platform and courier procedures can change.